Frequently Asked Questions
How long will it take for my order to arrive?
Production Time: Every item is custom-made specifically for you. Please allow 2–7 business days for your gear to be crafted before it ships.
Delivery Estimate: Once produced, shipping typically takes 7–15 business days within the United States.
Tracking: You will receive a tracking number via email as soon as your package is on its way.
Address Corrections: Please double-check your shipping details! If you need a "CHANGE OF ADDRESS," email us at Info@texahippie.com within 2 hours of placing your order.
Delays: Texahippie is not responsible for delays caused by shipping carriers, natural disasters, or lost packages due to incorrect address information provided at checkout.
What is your return policy?
Final Sale: Because our gear is made-to-order, we have a strict no-return policy, and all sales are final. We do not offer returns or exchanges for change of mind or sizing issues.
Damages & Issues: If your item arrives damaged, defective, or incorrect, we’ve got you covered. Please contact us at
Info@texahippie.com within 3 business days with a photo and description of the issue, and we will promptly arrange a replacement.
Unauthorized Returns: Items sent back to us without first requesting a return through our support email will not be accepted.
How do I track my order?
You will automatically receive a tracking number via email once your package has been produced and handed off to the shipping carrier.
Why did I only receive part of my order?
Multiple Packages: If you order more than one item, they may arrive in separate packages at different times. Our products are made in multiple specialized facilities to ensure the highest quality for each specific piece of apparel.
Is my personal and payment information secure?
Yes. Our website uses industry-standard SSL encryption to ensure that your personal and payment information is fully protected during checkout.
How do I contact customer support?
We are here to help! Please email us at
Info@texahippie.com with any questions or concerns regarding your order.