Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at texahippie@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at texahippie@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at texahippie@gmail.com.

Texahippie Return Policy

We strive to ensure your satisfaction with every purchase at Texahippie. Since our gear is crafted through specialized production processes, our return policy is designed to reflect the care put into every order.

Custom-Crafted and Made-to-Order Products

Due to the specific nature of our production process, where items are only made once you place an order, all sales for these items are final. We do not accept returns or exchanges for a change of mind. However, your satisfaction is our priority. We will gladly arrange for a replacement if:

  • Your item arrives damaged or defective.

  • An incorrect item was shipped.

  • There is a significant misprint on our part.

If you receive a faulty product, please contact us at info@texahippie.com within 3 business days of receiving your order. Please include a photo and a brief description of the issue so we can resolve it promptly.

Standard Women’s Apparel & Accessories

For certain non-custom apparel items—such as our standard-line T-shirts, hoodies, and hats—we do accept returns under specific conditions.

  • Timeline: Please contact us within 7 days of receiving your order to initiate a return.

  • Condition: All returns must be in their original, unworn, and unwashed condition with all tags intact.

  • Exclusions: Please note we do not carry or accept returns on jewelry products.

To Start a Return

To initiate a return for an eligible item, please contact us at info@texahippie.com. Please specify the product name and your order number so we can assist you quickly. We will provide you with specific instructions on where and how to send your package.

Refunds

If your return is approved (for eligible non-custom products only), we will process a refund to your original payment method within 10 business days. Please keep in mind that your bank or credit card company may require additional time to post the refund to your account.

Damages and Issues

Please inspect your gear as soon as it arrives. If any item is defective, damaged, or if you receive the wrong item, reach out to us immediately at Info@texahippie.com so we can evaluate the issue and make it right.